This Charter establishes the code of Practice operated by Richmond Laundries and your expectations from us

1. To deal with all customers, in a lawful & ethical manner, maintaining the highest levels of customer service and after care at all times.

2. To deal with any textile rental/long term service agreement queries within 24hours.

3. Your satisfaction with the quality of our service will be an essential part of how we reward our staff.

4. Process linen rental articles in accordance to the systems laid down.

5. Maintain, repair and replace after normal wear all items hired to customers.

6. Ensure regular and punctual deliveries.

7. To evaluate the needs of clients and offer them objective solutions and advice.

8. Ensure a flexible agreement to services provided to adapt to ever changing requirements.